Web browsers on desktop & laptop computers:
iPhones & iPads: iOS 10 or higher
Other smartphones & tablets: Android version 5 or higher
Samsung smart TV: 2019 model or later
Kindle: not compatible
Bandwidth (download speed): At least 3 MB/second. (Test your connection speed here or here.)
Last modified: 17 July 2018
Currently, you can watch Qwest TV on a television using one of the following methods:
Last modified: 29 July 2020
Through your remote control touch keypad
You can unsubscribe using your remote control. Once you go to the Qwest TV main page that you want to unsubscribe from, choose Unsubscribe. See instructions on how to unsubscribe for more information.
Unfortunately, we are unable to provide refunds for accounts billed through a 3rd party (Comcast Xfinity). We recommend contacting Comcast Xfinity Customer Service.
You can reach Xfinity Customer Service at 1-800-934-6489.
For security reasons, it is impossible for anyone, including the Qwest TV team, to recover an existing password.
However, you may reset your password by clicking here.
Please note: it may take up to 15 minutes before you receive the email notification needed to change your password. We apologize in advance for the inconvenience.
Last modified: 12 March 2019
You can watch Qwest TV on up to 3 devices at the same time.
Last modified: 29 July 2020
Please click here to offer Qwest TV as a gift.
Last modified: 12 March 2019
Last modified: 12 March 2019
Last modified: 12 March 2019
To change your bank card information, simply unsubscribe (see below), then re-subscribe (see below) using your other bank card.
Last modified: 6 April 2018
Should you have any problems unsubscribing, please let us know and we will cancel your subscription manually on our end.
Last modified: 12 March 2019
If you encounter any problems, please reach out to [email protected] and let us know!
Last modified: 12 March 2019
When you Sign In and enter your email address and password, does an error occur, or are you able to sign in successfully? (You can tell you’re signed in when your initials or avatar display(s) at the top of the screen.)
(For example, you get redirected to the subscription page…)
Last modified: 12 March 2019
If you do not know or cannot find your unique code/token, please reach out to [email protected] and we will email it to you.
Once you have successfully created and activated your account, you can sign in to Qwest TV Premium by simply going to https://videos.qwest.tv/ and clicking Sign In.
Last modified: 12 March 2019
If you do not know or cannot find your unique code/token, please contact us and we will email it to you.
Once you have successfully activated your account, you can sign in to Qwest TV Premium by simply going to https://videos.qwest.tv/ and clicking Sign In.
Last modified: 12 March 2019
We are aware that several of our customers are having similar trouble. We share your frustration, and are working hard with our video-service provider to find a solution as soon as possible.
Fixing this problem is our #1 priority. Rest assured: you and other affected customers will receive an extension of your subscriptions free of charge in order to make up for any lost subscription time!
If you are experiencing this problem, please contact us ASAP so that we can keep you informed and extend your subscription.
Last modified: 12 March 2019
Yes, our Qwest TV EDU resource dedicated to institutions is available on the Alexander Street platform. You may contact them directly for a subscription and view more information here
Last modified: September 18, 20224